Terms & Conditions

Please read this page carefully. It sets out the terms on which Tottenham Hotspur Ltd ("we", "us" or "our"), a company registered in England and Wales under company number 01706358 with registered address at Lilywhite House, 782 High Road, London, N17 0BX and our VAT number is 154507418, will allow you to access and use our tottenhamhotspur.com/shop website (the "Site") and the sale of our products to you. These terms shall also cover use of and sale of our products to you made via shop.tottenhamhotspur.com, mobileshop.tottenhamhotspurz.com, kr.shop.tottenhamhotspur.com and/or the official Spurs Shop app for iOS and Android devices. 

By using our Site and/or buying goods from our Site, you confirm that you agree to and accept these terms and that you agree to comply with them. You also agree to and accept any additional terms that we may add to, or replace some of, these terms as well as any specific terms which apply to certain products or certain methods of payment (including, but not limited to, e-gift cards). If you do not agree to these terms, and any additional or extra terms which may apply from time to time, you must not use our Site. 

We reserve the right to change these terms and conditions at any time. However, the terms and conditions which apply to your order will be those in force at the time you submitted your order from us. Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. 

Do you need extra help understanding, reading, or accessing these terms? Please contact us using the contact details as set out in clause 10 below. 

1 Registration

1.1 In order to use the Site and purchase products from us you may choose to; (i) sign-in if you are an existing customer and have already created an account, or (ii) register as a customer and create an account. When using the Site or purchasing a product, you may prefer not to create an account or sign in, you can still use the Site and/or purchase products, however if you are purchasing products you will have to provide us with certain information for us to accept, process and deliver your order for products.

1.2 Should you wish to follow the status of your order you will need to register as a customer and create an account.

2 Orders and Contract 

2.1 You place on the Site by viewing 'Your Bag' and clicking 'Checkout'. Please read and check your order carefully before submitting it; this way you will be able to correct any errors before submitting your order to us. 

2.2 Once you have placed an order you will be sent an order acknowledgement via email setting out the items which you have ordered from us. This does not mean that your order has been accepted by us. Your order constitutes an offer to buy the product(s) from us on these terms (and any additional or extra terms which may apply from time to time), which is subject to acceptance by us. We have the right to reject any offer for any reason. 

2.3 Our acceptance of your offer takes place when we send you confirmation via email that your order or a part of your order has been dispatched. This email will also detail your order number and the products being dispatched. It is at this point that a contract will come into existence between you and us. If we are unable to accept your order, we will issue you a full refund. 

2.4 If we are unable to accept your order or a part of your order, for example because we have been unable to pre-authorise the payment, the product(s) are unavailable, you were unable to purchase the product(s) from us, the product(s) are unable to be delivered to your delivery address, or there has been a mistake or error regarding the pricing or the description of the product(s) we will inform you of this as soon as possible. We have the right to reject any order or any part of an order for any reason. A full refund will be provided where you have already paid for the item(s) and we are unable to fulfil the order. 

2.5 All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken. 

3 PRICE AND PAYMENT 

Price 

3.1 The price of the product (which includes VAT or other relevant sales tax where applicable and excludes delivery charges) will be the price indicated on the order pages when you placed your order (except in cases of pricing errors). If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. 

3.2 If we process your order where there is a pricing error and we become aware of this prior to dispatch; we are under no obligation to provide your order to you at an incorrect price. Should we discover an error in the price of any item(s) you have ordered, we will inform you as soon as possible and, where possible, provide you with the option of reconfirming the order at the correct price or requesting a refund, at our discretion. If we are unable to contact you or do not receive a response within five (5) business days, we will treat the order as cancelled and process a full refund in respect of the order. 

3.3 Notwithstanding clause 3.2, we reserve the right to cancel your order or part of your order and refund you any sums you have paid to us in respect of such order in case of pricing errors. 

Payment 

3.3 We will display what payment methods we accept in every country when you reach the checkout. Payment will be taken on receipt of your order by us. 

Credit and Debit cards 

3.4 We will automatically make several checks on the credit card information you provide - through our own systems, those of our bank and those of your card issuer. Payment will be reserved and taken from your account when your order is placed. 

Gift cards 

3.5 Any use of e-gift cards are subject to the e-gift card terms and conditions accessible here. 

4 PROMOTIONS 

4.1 Any promotions on this Site, including offers or vouchers exclusively for One Hotspur Members, Season Ticket Holders, Premium Members and Supporters Clubs are subject to the terms and conditions of the relevant promotion, for further details please click here 

4.2 Any promotions classified as a Sale will not allow for coupon and/or voucher codes to be redeemed against a product within the basket. 

5 OUR PRODUCTS 

Personalised items 

5.1 If you are buying personalised shorts, personalised shirts, or a player’s named and numbered shirt, please take care to use the correct spelling and select the correct size. We reserve the right to refuse to print shirts that we deem or could be interpreted as offensive, abusive, discriminatory and/or may infringe the intellectual property rights belonging to us (or any third party e.g. another companies and/or another individuals). If we are unable to print your request a Customer Care operative will contact you to discuss your choice and, if necessary, request an alternative. Please note this may delay delivery of your personalised product. 

5.2 If you choose to have a product you have purchased from us personalised by a third party, we will not be liable for any faults or damage caused to such product. 

5.3 We cannot accept liability for any changes to player's names and numbers due to transfers or loans or a player deciding to change number or the name displayed on their shirt. ​ 

5.4 Please be aware of the refund policy in respect of personalised products as set out in clause 8.4 which states that unless the item is damaged, faulty or has parts missing, you do not have a right to change your mind and cancel your order. 

Pre-order / pre-release 

5.5 In certain circumstances advertised on the Site, you may be able to place an order for an item that is currently not in stock and is on “Pre-Order” in the same way that you can order anything else from the Site. You will be charged for Pre-Order items at the time of placing your order. 

5.6 For “Pre-Orders” we will always inform you of when we are expecting the stock to be delivered. If for any reason a delivery date is changed, then we will contact you directly via email to inform you of the change. 

5.7 If you purchased a “Pre-Order” item, the delivery times are counted from the date we receive the stock and not of the date of order. 

5.8 If you order contains “Pre-Order” items, your order will not be despatched until all of the items included in the order (including the Pre-Order items) are in stock and available for shipping. Please note that stock arrival dates are an estimate only and are subject to change based on factors outside of our control. 

Repressing of Personalised Items 

5.9 Should you notify us that personalisation applied to an item purchased from the Site (including Kits and selected Retro Shirts) is peeling or otherwise defective, we will offer a one‑time repressing service (“Repressing Service”). 

5.10 You may access the Repressing Service free of charge by presenting the personalised item at any of the Club Store (set out here). If you are unable to attend a store, you may contact a member of our Customer Care team who will confirm if the item can be returned. If the Customer Care operative confirms that you can return the item, they will provide you with a shipping label allowing you to ship the item to our warehouse using our authorised returns platform, Narvar. A fixed returns fee of £2.99 shall apply to all Narvar returns of personalised items for the purpose of the Repressing Service. We will return your item using the same shipping address associated with the original order. 

5.11 Personalised garments may be received by the Company in varying conditions. While we will use reasonable care when repressing personalisation, the appearance of the repressed personalisation may differ from that of the original application due to the condition of the item upon return.  

5.12 Upon receiving the item, we will inspect it. If, in our reasonable opinion, repressing the personalisation is likely to damage the item or is otherwise unsuitable, we may decline to perform the Repressing Service and shall return the item to you at no additional cost. 

5.13 The Repressing Service (whether instore or via warehouse return), shall not restart, extend, or otherwise affect the original 30 day return period applicable to your order. We will not re-press any personalisation on items received over 6 months from the date of purchase. 

5.14 If a personalised item can be repressed, we will resend it to the address in which you initially placed your order via Royal Mail Tracked 48 Delivery. 

6 DELIVERY TERMS 

Delivery Information 

6.1 The costs of delivery will be as displayed to you on the Site and calculated in accordance with the below rates. 

6.2 Delivery times are not guaranteed, and all delivery times are an estimate only and are based on business days, which are Monday to Friday. Weekends and Bank Holidays are not classed as business days. 

6.3 Despatch to British Forces Post Office addresses are at your risk. 

6.4 Please note the customer is responsible for all charges that relate to customs or duty that may be applied in certain countries and for any returns, sent back to the United Kingdom. We take no responsibility for these charges or for any delays in your receiving any goods owing to customs’ intervention. 

7 INTERNATIONAL ORDERS 

7.1 When placing your order, you will have the option to pay these duties and taxes at the time of checkout or to pay your local customs authority directly on receipt of your order. 

7.2 Any duties and taxes are levied and payable once your order reaches its destination country. We are not responsible for any additional charges made by your local customs authority and payment of such duties and taxes shall be your sole responsibility. 

7.3 When you make an online purchase via the Site from outside the United Kingdom, we may bring additional applicable terms to your attention prior to purchase. 

8 CHANGING YOUR MIND 

8.1 If you wish to cancel before your order has been despatched, please contact our Customer Care team. If your order has already been despatched, you may reject the package, and the courier will return to us. 

8.2 You have the legal right to change your mind and cancel all or part of your order, for any reason, during a "cooling off" period of fourteen (14) days from the day after the day on which the last product from a single order comes into the physical possession of either you or the person on the shipping address stated on the order confirmation email. 

8.3 If you cancel during the "cooling off" period, you will be entitled to a refund in respect of the products that you return us. If you cancel and return all the items in your order during the "cooling off" period, we will also refund your original delivery charge. 

8.4 Unless the item is damaged, faulty or has parts missing, you do not have a right to change your mind and cancel your order in respect of: 

8.4.1 Items which for hygiene reasons (such as underwear and earrings) cannot be resold once these have been unsealed after you receive them; or 

8.4.2 Perishable goods; or 

8.4.3 Personalised replica shirts (replica shirts with any additions, including badges, numbers, names or lettering or any other customisation). 

8.5a UK orders: If a product you have purchased from us is not of a satisfactory quality, is faulty, or has parts missing, please request a return within thirty (30) days of receiving your products by reading our Returns Policy and following the instructions provided. 

8.5b International orders: If a product you have purchased from us is not of a satisfactory quality, is faulty, or has parts missing, please request a return within thirty (30) days of receiving your products by reading our Returns Policy and following the instructions provided for International Returns. Please note you will need to ensure the cost of shipping is paid. 

8.6 If the product is deemed by us to be faulty, we will refund to you the cost of the product, the original delivery charge and any postage charges for sending it back to us. This refund will be paid in accordance with the Refunds section below. 

8.7 If you would like to return an item you have purchased for a refund, you may do so provided the item is returned to us within 30 days of delivery (if ordered online) or purchase date shown on the receipt (for items bought in-store).  

8.8 You can return the item that has been purchased online via the third-party returns platform, Narvar, on the Site. All returns initiated through Narvar must comply with our Returns Policy. By using Narvar, you agree to follow the process and any applicable terms provided during the return journey. 

8.9 You can return an item that has been purchased online, for free, by returning the item and proof of purchase (being your order confirmation or order receipt) to a Club Store (set out here). Upon a Club Store receiving a return the Club Store Manager will conduct an inspection of the returned item to confirm if a refund of the item will be given. 

8.10 Customers may only return items within 30 days of delivery (if ordered online). Returns requested beyond this period will not be accepted and in such circumstances, items will be returned to the Customers address at their expense. However, in extenuating circumstances, our Customer Care team may, at their discretion, issue a return label to facilitate the return. Please note that the standard 40 day return window may be extended during the Christmas period, and any such extension will be communicated on the Site or via email and/or SMS. 

8.11 If you return any item(s) which are specified as non-returnable (which includes those items listed at clause 8.4 above), we may re-deliver such item(s) to you at your cost. If re-delivery is not arranged within 30 days of the initial delivery of such item(s), we will be unable to post such item(s) back to you and shall not be liable for any costs incurred by you or any refund of the non-returnable item(s). 

9 REFUNDS 

9.1 We will refund you the price you paid for the products by the method you used for payment. Please allow 3-5 business days for a refund to appear back on your account from the date the refund is processed by Tottenham Hotspur. 

9.2 All goods to be refunded must be received back with proof of purchase in a new and unused condition with all original packaging and labels unless faulty. If your order was placed via the Site, use the return label attached to the invoice. 

The Club’s returns address for any orders made outside of the UK is as follows: 

Tottenham Hotspur Mail Order, Merchandise Division, Unit 3, Enfield Distribution Park, East Duck Lees Lane, Ponders End, Enfield, EN3 7SR. 

For any returns for an order made inside the UK, please see the below clause 9.3. 

9.3 UK Returns can be sent back to us by clicking here. Please visit the Returns Policy for further instructions. International Returns must bear all costs (including any customs or duties charges when applicable) associated with returning the items to us. 

9.4 When returning orders within the UK, you will be charged a fee of £2.99  

9.5 Once an item has been posted back to us, the customer will receive up to 3 communications via email and/or SMS regarding the status of their return. These communications will cover the following stages: (i) confirmation of collection; (ii) notification of the item being in transit; and (iii) confirmation of delivery. 

9.6 Once an item is returned to the warehouse, it can take up to 14 days for your return to be processed. 

9.7 Alternatively, online orders may be returned to any of the Club Store(s) (set out here) for a full refund in accordance with clause 8.9.  

9.7 We do not offer a product exchange service. If you wish to return part of your order, we will issue a partial refund in respect of the products which are returned to us in accordance with clause 9.2/9.3 above. 

9.8 If, for any reason, your order is returned to us due to failed delivery attempts (including but not limited to where an incorrect shipping address has been provided), we will contact you to re-arrange delivery, at your cost, via the email address provided to us at the time you placed your order. If we do not receive a satisfactory response (to be determined at our sole discretion) within 3 months of the date of your order, we will consider your order closed. You shall not be entitled to a refund for the cost of the goods purchased (including any personalised items). 

9.9 Your rights under UK or your national consumer legislation and any manufacturer guarantees are not affected by anything in these terms and conditions. 

10 HOW TO CONTACT US 

10.1 Our phone lines are available Monday - Friday 10am - 5pm and we can be contacted via email mail.order@tottenhamhotspur.com 7 days a week, including Bank and Public Holidays. You may also find the answers you need in our FAQs or alternatively contact us via our Chat Function. 

10.2 You can also contact our contact our Customer Care team by clicking here. 

10.3 Call charges will vary and you will need to contact your provider for further details. Both inbound and outbound calls may be recorded for quality monitoring and training purposes 

10.4 If you have any questions relating to these terms and conditions, please contact our Customer Care team via our contact details below: 

Customer Care Team, Tottenham Hotspur Football Club, Lilywhite House, 782 High Road, London, N17 0BX 

Alternatively, you can phone us on 0344 499 5007* (UK), or +44 20 8344 6673 if calling from overseas. 

11 GENERAL 

11.1 Your use of this website is subject to our website terms and conditions. 

11.2 Tottenham Hotspur Football Club is the data controller for the personal information we process. Please review our privacy policy for further information. 

11.3 Our approach to Modern Slavery is set out in our policy located at here. 

https://www.tottenhamhotspur.com/the-club/anti-slavery-and-human-trafficking-statement/ 

11.4 We reserve the right not to post your product review or process your store review if it contains any of the following types of content; 

11.4.1 Obscenities, discriminatory language, or other language not suitable for a public forum; 

11.4.2 Advertisements, “spam” content, or references to other products, offers or websites; 

11.4.3 Email addresses, URL’s, phone numbers, physical addresses or other forms of contact information; 

11.4.4 Critical or spiteful comments on other reviews posted on the page of their authors; 

11.4.5 Anything else deemed not suitable for a public forum. 

11.5 We reserve the right to decline a new registration or any guest order, including multiple registrations or orders, or suspend or terminate your account, order or access to all or any part of the website at any time, at our sole discretion and without notice. 

11.6 This contract is between you and us and regulate the supply of goods to you by us. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded. No other person shall have any rights to enforce any of its terms. Each paragraph and sub-paragraph of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs and sub-paragraphs will remain in full force and effect. 

11.7 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result. 

11.8 If any of these terms are determined to be invalid or otherwise unenforceable by reason of the application of any law, such provisions shall be severed and deleted from these terms and the remainder of these terms shall continue to have full force and effect. 

11.9 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date. 

11.10 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result of our breach and to the extent that they are a foreseeable consequence to both of us at the time terms shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer. We do not in any way exclude or limit our liability for: 

a) death or personal injury caused by our negligence;  

b) fraud or fraudulent misrepresentation;  

c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);  

d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and  

e) defective products under the Consumer Protection Act 1987. 

11.11 These terms and conditions are governed by and to be interpreted in accordance with English law and will be subject to the jurisdiction of the English courts. 

11.12 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. For the purposes of this clause 11.12, an event outside of our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 

11.13 If an event outside our control takes place that affects the performance of our obligations under a contract: 

a) we will contact you as soon as reasonably possible to notify you; and  

b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of items to you, we will arrange a new delivery date with you after the event outside our control is over. 

11.14 You may cancel a contract affected by an event outside our control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant items you have already received and we will refund the price you have paid, including any delivery charges. 

12 COMPANY INFORMATION 

The Site is owned and operated by Tottenham Hotspur Ltd whose registered office is at: 

Lilywhite House, 782 High Road, London, N17 0BX 

Company Number: 01706358 

VAT Number: 154507418 

13 BAZAARE VOICE REVIEWS 

13.1 You acknowledge and agree that all information, data, text, software, music, sound, photographs, images, graphics, video, messages and all other material uploaded, posted, communicated or transmitted by you through the Site or by using any of our services or otherwise, to, or in connection with us (the "Content"), whether publicly posted or privately transmitted, is your sole responsibility. This means that you are entirely responsible for all Content that you upload, post, or otherwise transmit via the Site. We do not control the Content and, as such, do not guarantee the accuracy, integrity or quality of such Content. You acknowledge that by using the Site, you may be exposed to content that is offensive, indecent or objectionable. Under no circumstances will we be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via our Site. 

13.2 You must only use, upload or transmit Content for lawful purposes and such Content must not in any way infringe our or any other person's rights. You must ensure you have the right to deal with the Content in the manner provided by our Site and must not upload any Content or otherwise deal with Content through us if you do not have the necessary rights to do so. 

13.3 Content Rules. In addition, you must ensure that your Content does not: 

• contravene any applicable laws, regulations or codes of practice; 
• contain material which is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, objectionable, indecent or offensive or pornographic; 
• harm minors in any way; 
• impersonate any person or entity, including, but not limited to, a Feefo director, shareholder or officer, or partner, or falsely state or otherwise misrepresent your affiliation with a person or entity; 
• infringe any other person's proprietary information or intellectual property rights (for example, by including copyright material and/or trade marks without permission from the owner or rights holder); 
• contain anything that you do not have the right to disclose, share, upload or transmit under any law or under contractual or fiduciary relationships (such as inside information or proprietary and/or confidential information); 
• contain any malware, spyware, viruses, worms, defects, Trojan horses, malicious or harmful code or use any items of a destructive nature, or compile or spam or promote or facilitate disruptive commercial messages or advertisements or any other form of solicitation; 
• interfere with or disrupt the service or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of networks connected to the Site; 
• contain material which is, or promotes, discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or that may encourage hatred or violence against any person or group; 
• contain material which identifies or may identify another person, such as their name, address, phone number, email address, date of birth or any image or video of another person, without the written approval of that person; 
• extract, collect, process, combine or store personal data about another person; 
• advocate, promote or assist any unlawful act; or 
• breach these Terms,(together, the "Content Rules"). 

13.4 Whilst we prohibit the uploading of Content that infringes our Content Rules, you agree that we shall be under no obligation to monitor, screen or censor any of your Content that is transmitted to us in any way whatsoever. It is therefore possible that Content may be uploaded to our Site which contravenes our Content Rules. To the fullest extent permitted by law, we accept no responsibility for any such Content. If you become aware of any Content which contravenes or potentially contravenes our Content Rules, please click here 

13.5 You further agree that we may, in our absolute discretion at any time and without notice to you remove, cause to be removed, move, or decline to display or deal with any of your Content or prevent the use of our Site in relation to any Content that appears to breach our Content Rules or these Terms. Should we do so, you acknowledge that we shall not incur any liability to you or to any other person. In addition, we reserve the right to suspend provision of all or part of the Site, or the availability of any Content at any time if we suspect your use of the Site or the Content to be in breach of these Terms or the Content Rules. 

13.6 You also agree that we have the right to access, preserve, and disclose to any third party: details of your use of Site; and (copies of your Content for the purposes of properly administering your account in accordance with the standard operating procedures of the Site or if required to do so by regulators, law enforcements agencies or governmental or other competent authorities or in the good faith belief that any such access, preservation or disclosure is reasonably necessary to: 

• comply with legal process; 
• enforce these Terms; 
• respond to claims that any Content violates the rights of third-parties or breaches our Content Rules; 
• respond to your requests for customer service; or 
• protect the rights, property, or personal safety us, our Site, its users and the public. 

13.7 You acknowledge that any breach by you of our Content Rules or these Terms may be a criminal offence under the Computer Misuse Act 1990 and that we may report such actual or suspected breaches to the relevant law enforcement authorities and co-operate with those authorities, including by disclosing your identity or IP address to them. In the event of any actual or suspected breach, you must cease using the Site or we may terminate your access. 

14 BAZAARE VOICE LICENCE 

14.1 By uploading, posting, communicating or transmitting to us any of your Content (including, for the avoidance of doubt, written reviews, images, video clips and movies) through the Site or otherwise, you expressly grant to us and warrant that you are able and entitled to grant to us, a worldwide, royalty-free, fully sub-licensable, transferable, non-exclusive, perpetual, irrevocable, licence to use, reproduce, adapt, modify, publish, publicly perform, publicly display, translate, create derivative works from, communicate and distribute worldwide any of your Content (in whole or in part) for the purposes of enabling us to: 

• provide you with access to the Site in accordance with these Terms; 
• perform all obligations and exercise all rights under these Terms; 
• further develop and market the Site; and 
• note that we may modify your Content in order to conform it to our requirements (such as by cropping images or reducing the number of, or rearranging, the video clip frames). You acknowledge and agree to waive all moral rights in or in respect of any part of the Content and confirm that where you are not the author of the Content that you have obtained a moral rights waiver in respect of the Content. 

15 BAZAARE VOICE OWNERSHIP 

15.1 You acknowledge that as between us and you: 

• we retain all rights, title and interest in and to all intellectual property rights embodied in or associated with the Site and any content created or derived therefrom; and 
• save for any rights granted to us under these Terms (including, for the avoidance of doubt, the rights granted to us under clause 14.1 of these Terms), you retain all rights, title and interest in and to all intellectual property rights embodied in or associated with your Content in accordance with these Terms. 
• You further acknowledge that if you acquire any copyright or other intellectual property rights in the Site (whether by operation of law or otherwise), then you agree to assign those rights to us on a worldwide basis absolutely to the fullest extent permitted by law. You also unconditionally and irrevocably waive any and all moral rights you may acquire in the Site and you agree to execute all documents and do all acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you may have acquired. 
• You acknowledge that no permission is granted by us for you to copy, distribute, modify, create derivative works from, or post any text, graphics, images, video, audio, software code, or user interface design or logos from our Site. You agree not to reproduce, adapt, modify, transmit, display, perform, reproduce, publish, license, translate, transfer, or sell any of our information or content obtained from your use of the Site. Other than as expressly provided in these Terms, nothing will be construed as inferring by implication or otherwise any licence or right under any copyright, trade mark, database right, sui generis right or other intellectual property or proprietary interest of us, our licensors or any third party. Any rights not expressly granted to you by these Terms are reserved by us, our suppliers or our licensors, as appropriate. 
• You agree that you will not take any action inconsistent with our ownership of the Site. 
• Attribution, Publicity, Promotional and Marketing Use 
• You understand and agree that we have the sole discretion to determine any attribution(s) and use of our trade marks. 
• You agree not to make any statement which suggests you are in partnership with, sponsored by or endorsed by us without our prior written approval. 
• In the course of promoting, marketing, or demonstrating the Site, you agree that we may produce and distribute depictions, including screenshots, video, images or other parts of your Content and if you provide feedback or suggestions about us, then we may use such information without obligation to you. You grant us all necessary rights for these purposes. 

16. MOUSEFLOW 

This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback surveys, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com. 

For more information, see Mouseflow’s Privacy Policy at https://mouseflow.com/legal/company/privacy-policy/ 

For more information on Mouseflow and GDPR, visit https://mouseflow.com/legal/gdpr/. 

For more information on Mouseflow and CCPA/VCDPA visit https://mouseflow.com/legal/ccpa. 

17. USE OF THE SITE 

17.1 The Site is for your personal and non-commercial use only. 

17.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site. 

17.3 We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply. 

17.4 As a condition of your use of the Site, you agree to comply with our Acceptable Use Policy available at https://www.tottenhamhotspur.com/information/terms-and-conditions/ and agree not to: 

a) misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or 

b) attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. 

17.5 We may prevent or suspend your access to the Site if you do not comply with these terms or any applicable law. 

17.6 The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors. 

17.7 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit. 

17.8 Nothing in these Terms grants you any legal rights in the Site or its content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or its content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or its content. 

17.9 You are expressly prohibited from: 

a) using any automated process, software, or script to extract, scrape, crawl or collect data or content from this Site (Site Content ) in any manner, including but not limited to the use of web crawlers, bots, or spiders; 

b) aggregating, collecting, or compiling Site Content for commercial or non-commercial purposes. This includes, but is not limited to, the use of Site Content to create databases, directories, or other aggregated content; and 

c) using any artificial intelligence (AI) tools, machine learning algorithms, or other automated technologies to analyse, process, or generate content based on or through the use of Site Content. This includes, but is not limited to, using the Site Content to: (i) train AI models (ii) for any form of automated content generation and (iii) as input to an AI system, as a prompt, request, question, instruction or similar. 

17.10 By accessing and using this Site, you agree to comply with these restrictions. Any attempt to bypass these restrictions may result in legal action and/or termination of access to the Site. 

17.11 We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk. 

17.12 We may suspend or terminate access or operation of the Site at any time as we see fit. 

17.13 Any content on the Site is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its content. 

17.14 While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted. 

17.15 The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.