Shipping & Returns
Country | Standard | Express | Free Shipping Threshold | Standard Shipping Time (Days) |
UK | £3.99 | £6.99 | £70 | 2-3 |
USA | $12 | $25 | $130 | 4-6 |
Canada | $15 | $30 | $175 | 4-6 |
Australia | $20 | $40 | $200 | 5-7 |
New Zealand | $25 | $40 | $225 | 5-8 |
South Korea | ₩12,000 | ₩35,000 | ₩175,000 | 4-7 |
Denmark | DKK 50 | DKK 150 | DKK 1100 | 4-7 |
Norway | NOK 90 | NOK 300 | NOK 1600 | 4-7 |
Sweden | SEK 70 | SEK 300 | SEK 1600 | 4-7 |
Rep. Ireland | €5 | €20 | €130 | 3-6 |
Switzerland | CHF 8 | CHF 25 | CHF 160 | 4-7 |
Singapore | $GD 20 | $GD 35 | $GD 180 | 5-8 |
Japan | JPY 1500 | JPY 3000 | JPY 20000 | 5-8 |
Hong Kong | HKD 90 | HKD 200 | HKD 1100 | 5-8 |
EU | €5 | €20 | €130 | 4-7 |
Rest of World | £5 | £30 | £70 | 4-12 |
DELIVERY INFORMATION
UK Standard Delivery - From Free (based on minimum spend as highlighted at checkout) up to £70. Delivery is between 2-3 working days from despatch (unless in peak times)
UK Express Delivery - Cost is £6.99. Delivery is next day for orders placed before 15:00 (Monday – Friday) for UK mainland only.
Express Plus UK - Cost is £20. Please note selected products will only be shipped via special delivery offering greater protection for your order.
Overseas Standard Delivery - Cost varies depending on country. Exact price will be advised at check-out prior to purchase. Orders are despatched within 3 working days. Delivery up to 30 working days from despatch (subject to local postal services and customs checks).
Overseas Express Delivery - Cost varies depending on country. Exact price will be advised at check-out prior to purchase. Orders placed before 14:00 (Monday – Friday) will be sent by airmail within 2-3 working days (subject to local postal services and customs checks).
- Despatch to British Forces Post Office addresses are at your risk.
- For the countries listed below, Duties and Taxes are calculated and guaranteed at the checkout. When placing your order you will have the option to pay the Duties and Taxes in advance or to pay your local customs authority directly on receipt of your order
- Delivery times are not guaranteed and all delivery times are an estimate only and are based on working days, which are Monday to Friday. Weekends and Bank Holidays are not classed as working days.
Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Israel, Japan, South Korea,, Macau, Malaysia, Mexico, Nigeria, Oman, Qatar, Singapore, South Africa, Thailand, Turkey, United States, Vietnam and Zambia.
- For all other countries, any Duties and Taxes are levied once your order reaches its destination country. We cannot be held responsible for any additional charges as they are the sole responsibility of the customer.
RETURNS
- If you are buying a personalised or players named and numbers shirt, please note you will not be permitted to request a return for this item please take care to use the correct spelling and select the correct size. We reserve the right to refuse to print shirts that we deem or could be interpreted as offensive or abusive and/or may infringe our Intellectual Property Rights of companies and/or individuals.
- All goods to be refunded must be received back with proof of purchase in a new and unused condition with all original packaging and labels. If your order was placed via the Spurs Online Shop, use the return label attached to the invoice.
- If your are returning 1 or more item and have used a One Hotspur Voucher, your refund may be given as a new One Hotspur Voucher code if the value exceeds £9.99. If the value is less than £10.00, the refund will be sent to the payment method used on the order.
- The Club’s returns address is as follows: Tottenham Hotspur Mail Order, Merchandise Division, Unit 3, Enfield Distribution Park, East Duck Lees Lane, Ponders End, Enfield, EN3 7SR
UK Returns
- If you would like to return an item you have purchased for a refund because you have changed your mind, you may do so provided the item is returned to us within 30 days of delivery (if ordered online) or purchase (for items bought in-store) with all tags attached. If you believe your item to be damaged or faulty, please refer to our Damaged/Faulty Items guide in the first instance.
- Should you wish to return an order paid for online via PayPal in-store we cannot refund or Exchange PayPal orders in-store and you should follow the returns process detailed above.
Overseas Returns
- All returns must be made within 31 days of receipt of goods.
- We are unable to offer exchanges for overseas customers. If you would like to exchange an item, then you must repurchase and return the original for a refund. All refunds will be returned back to the original method of payment.