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CLICK AND COLLECT

 

We now offer Click and Collect allowing you to collect your orders from any official Spurs stores.

So How Does It Work?

1. Place Your Order

Simply add your items to the basket, proceed to the checkout and select click and collect. The browser will then detect your nearest store from your selected address.

Once your transaction has been successful you will receive a confirmation email including all collection details. We will then send an email once your order is in store and ready to be collected, if the item has not been collected on the date arranged we will also send you reminder.

 

2. Collect your order

On the day of collection, please bring your confirmation e-mail, the card used for payment and/or passport/driving license as proof of purchase when you collect your order.

If you know in advance that you will not be able to collect your order on the date specified, you have the option to change your collection store or change the order to be delivered to your address by contacting customer services on 0344 499 5007. Please Note: this could add time to the order processing depending on where the order is.

We allow 7 days for the order to be collected at the specified location before we will try to contact you to arrange a delivery, if this is not possible a full refund will be placed.

You can pickup your order from any of the following shops:

 

Tottenham Experience


Tottenham High Road
Tottenham
London
N17 0AP
See location of Tottenham Experience Store Here

 

 

Chelmsford Shop


15A Exchange Way
High Chelmer Shopping Centre
Chelmsford
CM1 1XB
See location of Chelmsford Store Here

 

 

Harlow


33B Harvey Centre
Harlow
CM20 1XW
See location of Harlow Store Here

 

 

Stevenage


6A Westgate Shopping Centre
Stevenage
SG1 1QR
See location of Stevenage Store Here

 

 

Matchday Collection

 

Matchday click and collect is currently not available at Tottenham Experience or around the ground. But will be available soon.

 

Collect In Shop Terms And Conditions

- If you are unable to collect the parcel on the date specified then we will contact you to arrange an alternative delivery. This may include a change of delivery method which could have an affect on the post and packing charges on your order.

- In the event that you are not able to collect the parcel on the date specified and we are unable to complete the order, you may be charged a £5 administrative charge.

- We hope that you would be happy with your order, but in the event that you wish to cancel your order, we require that this is done in writing via e-mail or on the telephone at least 48 hours before the collection day.

- When collecting your order, you will be required to bring your confirmation e-mail and card used for payment as a proof of purchase.

- If you are a One Hotspur member and you choose to pick up your order on a promotional 10% day or clubcash promotion day, your order will not be subject to any benefit from these promotions. Your order will only be subject to promotions that exist on the day that your order is placed.

Delivery

UK Delivery

Free on orders over £80

£4.99 - Standard Delivery (2-5 Working Days)

£8.99 - Express Delivery (Next Working Day When Placed Before 2pm)*‚Äč

 

If ordering on a Friday before 2pm, your order will be despatched on the Friday for delivery on the next Monday. When ordering after Friday 2pm - Monday 2pm your parcel will be despatched on the Monday and ready for delivery on Tuesday.

 

*This service is available for the UK only and if you live in a location that is detached from the UK mainland, please allow for slightly longer express delivery .

 

USA

Orders Under $90

Standard - $8

Express - $12

 

Orders Over $90

Standard - $FREE

Express - $8

 

Australia

Orders Under $110

Standard - $10

Express - $18

 

Orders Over $110

Standard - FREE

Express - $10

 

Canada

Orders Under $110

Standard - $10

Express - $18

 

Orders Over $110

Standard - FREE

Express - $10

 

EU

Orders Under EUR 90

Standard - EUR 8

Express - EUR 12

 

Orders Over EUR 90

Standard - FREE

Express - EUR 8

 

South Korea

Orders Under KRW 150,000

Standard - KRW 10,000

Express - KRW 20,000

 

Orders Over KRW 150,000

Standard - FREE

Express - KRW 10,000

 

Norway

Orders Under NOK 1000

Standard - NOK 90

Express - NOK 135

 

Orders Over NOK 1000

Standard - FREE

Express - NOK 90

 

Denmark

Orders Under DKK 750

Standard - DKK 70

Express - DKK 100

 

Orders Over DKK 750

Standard - FREE

Express - DKK 70

 

Sweden

Orders Under SEK 1100

Standard - SEK 95

Express - SEK 150

 

Orders Over SEK 1100

Standard - FREE

Express - SEK 95

 

Rest Of World

Orders Under GBP 100

Standard - GBP 12

Express - GBP 20

 

Orders Over GBP 100

Standard - FREE

Express - GBP 12

 

UK Returns

You have up to 31 days from the day of purchase to return your goods to us for an exchange or refund from the day that you recieve the goods in the post

We aim to complete returns on the day that they are delivered to us, but at busy times of year this can sometimes delay the completion of returns.

We do not charge any additional costs to resend your goods back to you if you decide to exchange for another item.

If you live near a Spurs Shop, and need your exchange/return processed quicker you can always pop in and we will be happy to assist.

 

If you are buying a personalised shirt (with either a custom name or player name on the back), please take care to select the correct size as due to the nature of the item we will not be able to refund or exchange it in the event that it does not fit. This applies to any replica kit items that have printing on, whether you select the name and number manually and add it to the shirt or if you select one of our hero printed shirts.

 

We also cannot accept liability for any changes to players names and numbers due to transfers or a player deciding to change number. So please ensure that you are happy with the name and number you have chosen when you place your order.

Overseas Returns

You have up to 31 days from the day of purchase to make your return. Your order will be refunded back to the original Payment , we are unable to exchange any overseas customers and would need to purchase again once your refund has been made.

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