We now offer Click and Collect allowing you to collect your orders from any official Spurs stores.
Simply add your items to the basket, proceed to the checkout and select click and collect. The browser will then detect your nearest store from your selected address.
Once your transaction has been successful you will receive a confirmation email including all collection details. We will then send an email once your order is in store and ready to be collected,
Your order will then be held in store for seven (7) days including weekends and bank holidays, from the date you received the email confirming your order is ready to be collected.
On the day of collection, please bring your confirmation e-mail, the card used for payment and/or passport/driving license as proof of purchase when you collect your order.
We will hold your parcel for the full seven (7) days, and if you fail collect your order within the seven (7) days, your order will be returned to our warehouse and your order will be refunded onto the method of payment used at the time of purchase automatically.
The exception to this will be for any Personalised items, which are non-refundable. In this instance, our Returns team will contact you to arrange re-delivery. This will be charged at our current online postage cost.
You can pickup your order from any of the following shops:
Matchday click and collect is currently not available at Tottenham Experience or around the ground. But will be available soon.
Country | Standard | Express | Threshold Spend |
---|---|---|---|
UK | £4.99 | £8.99 | £90 |
USA | $8 | $12 | $170 |
Australia | N/A | $18 | $170 |
South Korea | ₩10000 | ₩20000 | ₩150000 |
Canada | $10 | $18 | $150 |
Denmark | DKK 70 | DKK 100 | DKK 750 |
Norway | NOK 90 | NOK 135 | NOK 1100 |
Sweden | SEK 95 | SEK 150 | SEK 1100 |
EU | €8 | €20 | €100 |
Rest of World | £12 | £20 | £100 |
This service is available for the UK only and if you live in a location that is detached from the UK mainland, please allow for slightly longer express delivery .
We aim to complete returns on the day that they are delivered to us, but at busy times of year this can sometimes delay the completion of returns.
We do not charge any additional costs to resend your goods back to you if you decide to exchange for another item.
If you live near a Spurs Shop, and need your exchange/return processed quicker you can always pop in and we will be happy to assist.
If you are buying a personalised shirt (with either a custom name or player name on the back), please take care to select the correct size as due to the nature of the item we will not be able to refund or exchange it in the event that it does not fit. This applies to any replica kit items that have printing on, whether you select the name and number manually and add it to the shirt or if you select one of our hero printed shirts.
We also cannot accept liability for any changes to players names and numbers due to transfers or a player deciding to change number. So please ensure that you are happy with the name and number you have chosen when you place your order.
You have up to 31 days from the day of purchase to make your return.* T's and C's apply, excludes personalised items.
Your order will be refunded back to the original Payment , we are unable to exchange any overseas customers and would need to purchase again once your refund has been made.
If you are buying a personalised shirt (with either a custom name or player name on the back), please take care to select the correct size as due to the nature of the item we will not be able to refund or exchange it in the event that it does not fit. This applies to any replica kit items that have printing on, whether you select the name and number manually and add it to the shirt or if you select one of our hero printed shirts.