We now offer Click and Collect allowing you to collect your orders from any official Spurs stores.
So How Does It Work?
1. Place Your Order
Simply add your items to the basket, proceed to the checkout and select click and collect. The browser will then detect your nearest store from your selected address.
Once your transaction has been successful you will receive a confirmation email including all collection details. We will then send an email once your order is in store and ready to be collected, if the item has not been collected on the date arranged we will also send you reminder.
2. Collect your order
On the day of collection, please bring your confirmation e-mail, the card used for payment and/or passport/driving license as proof of purchase when you collect your order.
If you know in advance that you will not be able to collect your order on the date specified, you have the option to change your collection store or change the order to be delivered to your address by contacting customer services on 0344 499 5007. Please Note: this could add time to the order processing depending on where the order is.
We allow 7 days for the order to be collected at the specified location before we will try to contact you to arrange a delivery, if this is not possible a full refund will be placed.
You can pickup your order from any of the following shops:
Tottenham Experience
Tottenham High Road
Tottenham
London
N17 0AP
See location of Tottenham Experience Store
Here
Chelmsford Shop
15A Exchange Way
High Chelmer Shopping Centre
Chelmsford
CM1 1XB
See location of Chelmsford Store
Here
Harlow
33B Harvey Centre
Harlow
CM20 1XW
See location of Harlow Store
Here
Stevenage
6A Westgate Shopping Centre
Stevenage
SG1 1QR
See location of Stevenage Store
Here
Matchday Collection
Matchday click and collect is currently not available at Tottenham Experience or around the ground. But will be available soon.
Collect In Shop Terms And Conditions
- If you are unable to collect the parcel on the date specified then we will contact you to arrange an alternative delivery. This may include a change of delivery method which could have an affect on the post and packing charges on your order.
- In the event that you are not able to collect the parcel on the date specified and we are unable to complete the order, you may be charged a £5 administrative charge.
- We hope that you would be happy with your order, but in the event that you wish to cancel your order, we require that this is done in writing via e-mail or on the telephone at least 48 hours before the collection day.
- When collecting your order, you will be required to bring your confirmation e-mail and card used for payment as a proof of purchase.
- If you are a One Hotspur member and you choose to pick up your order on a promotional 10% day or clubcash promotion day, your order will not be subject to any benefit from these promotions. Your order will only be subject to promotions that exist on the day that your order is placed.
