We now offer Click and Collect allowing you to collect your orders from any official Spurs stores.
Simply add your items to the basket, proceed to the checkout and select click and collect. The browser will then detect your nearest store from your selected address.
Once your transaction has been successful you will receive a confirmation email including all collection details. We will then send an email once your order is in store and ready to be collected,
Your order will then be held in store for seven (7) days including weekends and bank holidays, from the date you received the email confirming your order is ready to be collected.
On the day of collection, please bring your confirmation e-mail, the card used for payment and/or passport/driving license as proof of purchase when you collect your order.
We will hold your parcel for the full seven (7) days, and if you fail collect your order within the seven (7) days, your order will be returned to our warehouse and your order will be refunded onto the method of payment used at the time of purchase automatically.
The exception to this will be for any Personalised items, which are non-refundable. In this instance, our Returns team will contact you to arrange re-delivery. This will be charged at our current online postage cost.
You can pickup your order from any of the following shops:
Matchday click and collect is currently not available at Tottenham Experience or around the ground. But will be available soon.
| Country | Standard | Express | Threshold Spend |
|---|---|---|---|
| UK | £4.99 | £8.99 | £50 |
| USA | $8 | $12 | $170 |
| Australia | N/A | $18 | $170 |
| South Korea | ₩10000 | ₩20000 | ₩150000 |
| Canada | $10 | $18 | $150 |
| Denmark | DKK 70 | DKK 100 | DKK 750 |
| Norway | NOK 90 | NOK 135 | NOK 1100 |
| Sweden | SEK 95 | SEK 150 | SEK 1100 |
| EU | €8 | €20 | €100 |
| Rest of World | £12 | £20 | £100 |
Express orders placed before 14:00 (Monday – Thursday) should arrive the next working day. If your order was placed before 14:00 Friday, then you should expect to receive this by the following Monday. Any orders after 14:00 Friday, will be received by the next working Tuesday. This service is only available for the UK and if you live in a location that is detached from the UK mainland, please allow for slightly longer delivery times.
If you would like to return an item you have purchased online for a refund, you must notify us within 14 days of delivery. You then have a further 14 days to return the item to us. Please see our Ts&Cs for our full Returns policy – various exclusions apply, including all personalised items.
If you are buying a personalised shirt, with either a custom name or player name and number on the back, please take care to select the correct size as we will not be able to refund this item. This applies to any replica kits and hero printed shirts.
You will receive an email notification once your goods have been received by our Returns team. Once your returns have been processed, you will receive a separate email confirming your refund or exchange.
We aim to process all returns on the same day, but refunds can take up to 14 days from receiving the product back from you.
If you live near a Spurs Shop, and need your exchange/refund processed quickly, then pop in and we will be happy to assist.
All returns must be made within 31 days of receipt of goods. Please see our Ts&Cs for our full Returns policy – various exclusions apply, including all personalised items.
If you are buying a personalised shirt, with either a custom name or player name and number on the back, please take care to select the correct size as we will not be able to refund this item. This applies to any replica kits and hero printed shirts.
We are unable to offer exchanges for overseas customers. If you would like to exchange an item, then you must repurchase and return the original for a refund. All refunds will be returned back to the original method of payment.
