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Tottenham Hotspur Privacy Policy

 

Introduction


Tottenham Hotspur is fully committed to protecting your privacy and any Personal Information that you provide us with, in order to facilitate your satisfactory interaction with both us and our website at www.tottenhamhotspur.com.

This policy outlines how we use the Personal Information that we collect and is devised to help you feel more confident about the privacy and security of your personal details. The policy also gives you information about how we use Cookies.

Registration and data collection


To access certain areas of the Site, you will need to register with us. During the registration process you will be asked to submit Personal Information about yourself (e.g. name and email address). By entering your details in the fields requested, you enable the Club and/or our sponsors to provide you with the services you select. When you provide such Personal Information, you accept that we may retain your Personal Information and that it may be held by us or any third party that processes it on our behalf for the purposes of providing the information, goods or services which you have requested.

When using your Personal Information the Club will process it only in strict compliance with the Data Protection Act 1998 and associated legislation.

We are registered as a data controller in the United Kingdom under the Data Protection Act 1998 and our registration numbers are Z7256683 for Tottenham Hotspur Limited and Z7035828 for Tottenham Hotspur Football and Athletic Co Ltd. Our Registered Office address is Bill Nicholson Way, 748 High Road, Tottenham, London, N17 0AP. The English company registration numbers are 1706358 and 57186 respectively.

Disclosure


If during the registration process you agreed to be contacted by the Club and our sponsors, associated companies and organisations, we shall be entitled to use or make available your Personal Information and to contact you for the purposes that you agreed to during the registration process.

If you DO NOT wish to be contacted by the Club and/or our sponsors, please tick one or more of the relevant boxes when registering or contact us at the address below and your Personal Information will no longer be used for that which you have specified.

Updates


If at any time after registering, you would like to change your preferences and subscribe to, or unsubscribe from, any direct marketing, you can do so by contacting The Data Controller through the contact details listed below.

If you would like to update your records, please log-in to the Site (https://www.eticketing.co.uk/tottenhamhotspur/login.aspx)  and update your personal profile through the: My Account > Update Details section.

The Club will use all reasonable efforts to ensure that direct marketing is not sent to a registered user who decides not to receive it.

You have the right to ask for a copy of any Personal Information that we hold for you in our records and to correct any inaccuracies. Please write to The Data Controller at the address listed below should you wish to do so. We are entitled to charge a small fee for providing you with copies of Personal Information we may hold on you and please contact us at the address below to obtain further details of this.

We reserve the right, at any time, to modify, alter, or update this Privacy Policy. Any queries or comments about this policy should be sent to The Data Controller using the contact details listed below.

The Data Controller
Tottenham Hotspur Limited
FREEPOST NAT7219
Bill Nicholson Way
748 High Road
London
N17 0BR
or email personaldata@tottenhamhotspur.com

Security


Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of your Personal Information. Your Personal Information will not be kept longer than is necessary for the purposes stated when you registered or in this Privacy Policy.

To ensure that our website is as secure as possible may use 'Verified by Visa' and 'MasterCard SecureCode' as a part of the payment process. This is subject to change and review.

Verified by Visa' and 'MasterCard SecureCode' are new schemes that have been introduced by card issuers to help tackle online fraud and they will become compulsory over time. These schemes are known as '3d Secure' and Spurs like many other retailers are committed to fraud prevention. By participating in either scheme, your online shopping experience will be more secure than ever before. For further details on Verified by Visa and MasterCard SecureCode please Click Here

To further protect your credit, debit or charge card against use without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Cookies


You should be aware that information and data may be automatically collected through the use of Cookies. Cookies are small text files that store basic information that a website can use to track on-line traffic flows, recognise repeat Site visits and record information about your on-line preferences. They often include an anonymous unique identifier that is sent to your browser from our website, which is then stored on your computer's hard drive. Cookies do not attach to your system and damage your files but observe user behaviour and compile aggregate data that we then use in order to improve the Site. We also use Cookies to measure the effectiveness of advertising.

Users of the website have the opportunity to set their own Cookie preferences on their computers. These preferences can be to accept all Cookies, to notify them when a Cookie is issued, or not to receive Cookies at any time. However, by opting not to receive Cookies at any time, certain features of the Site cannot be provided and so accordingly you may not be able to enjoy tottenhamhotspur.com to its fullest. All web browsers are different and to learn how to change your Cookie preferences, check the "Help" menu of your browser.

Cookie

Name

Purpose

More Information

Online Testing Cookie

Cookies Starting With - op674

These cookies are used to test different layouts of pages to enhance your experience on the website.

 

Preference cookie (a first party cookie)

Not Used On Spurs Shop

This cookie is used to remember your preferences for our Site and Shop and so allows us to customise our Site and Shop to your individual needs and interests.

 

Memory cookie (a first party cookie)

PHPSESSID, SUB00001_SBASKET, ServerID

This cookie allows you to use our Site and Shop in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted between visits.

 

Affiliate Tracking Cookie

Webgains Affiliates

We sometimes advertise on third party websites and these cookies give us information on how you found our website and which website you came from. This helps us identify which websites are sending us the best traffic and we reward them based on this.

 

Remarketing Cookie

Google Remarketing Cookie

On some of our pages online we place tags to see what you are viewing. Using this information we use this in our online marketing to make sure that the ads you see around the website are relevant to what you have been viewing and are interested in.

 

Google Analytics (a third party cookie)

_utma, _utmb, _utmc, _utmz

These cookies are set by Google, Inc. and are used to collect information about how visitors use our Site and Shop. We use this information to compile reports and to help us improve the Site and Shop. The cookies collect information in an anonymous form, including the number of visitors to the Site and Shop, where visitors have come to the Site and Shop from and the pages they visited.

To see an overview of privacy at Google and how this applies to Google Analytics visit http://www.google.co.uk/intl/en/analytics/privacyov

Logged In Cookie

SPORTAPI

This cookie is used to identify members logging into the shop and bringing their address details back to the shop to make the checkout process easier.

 

Retargeting Cookie

iGo

On some of our pages online we place tags to see what you are viewing. Using this information we use this in our online marketing to make sure that we are able to target your with relevant content based upon your preferences.

 

 

*To see an overview of privacy at Google and how this applies to Google Analytics visit http://www.google.co.uk/intl/en/analytics/privacyoverview.html

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

You have the right to choose whether or not to accept cookies and to set your own cookie preferences on your computer. These preferences can be to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, by opting not to receive cookies at any time, certain features of the Site and Shop cannot be provided and so accordingly you may not be able to enjoy the Site and Shop to their fullest. All web browsers are different and to learn how to change your cookie preferences, check the "Help" menu of your browser.

For further information about cookies and how to control their use, please visit the following third party educational resources: www.allaboutcookies.org and www.youronlinechoices.eu.

 

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal information may involve the transmission of personal information on an international basis. Therefore, by browsing the Site and the Shop and communicating electronically with us, you acknowledge our processing of personal information in this way. However, we will endeavour to protect all personal information collected through the Site and the Shop in accordance with strict data protection standards.

 

Other websites

Our Site and Shop may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

 

Contact details

If you need to contact us regarding our Privacy Policy or any other related issue please write to:

 
Tottenham Hotspur Limited
FREEPOST NAT7219
Bill Nicholson Way
748 High Road
London
N17 0BR

or email: personaldata@tottenhamhotspur.com

 

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