Login My Account
link to basket
Total: £0.00
Customer Service: 0844 499 5007


Tottenham Hotspur Privacy Policy



Tottenham Hotspur is fully committed to protecting your privacy and any personal information that you provide to us when using our website at http://www.tottenhamhotspur.com (the “Site”), including our online shop at http://shop.tottenhamhotspur.com/index.php (the “Shop”).

This Privacy Policy outlines how we use the personal information that we collect and is devised to help you feel more confident about the privacy and security of your personal details. The Privacy Policy also gives you information about how we use cookies.

In this Privacy Policy, we use the term “Tottenham Hotspur” (and “we”, “us” and “our”) to refer to Tottenham Hotspur Limited, Tottenham Hotspur Football & Athletic Co. Limited and/or Tottenham Hotspur Foundation. Full details about Tottenham Hotspur Limited, Tottenham Hotspur Football & Athletic Co. Limited and Tottenham Hotspur Foundation are provided in the section “Legal notice” below.

Legal notice

When collecting and using your personal information, Tottenham Hotspur will process it only in strict compliance with the Data Protection Act 1998 and associated legislation.

We are registered as a data controller in the United Kingdom under the Data Protection Act 1998 and our registration numbers are Z7035828 for Tottenham Hotspur Limited, Z7256683 for Tottenham Hotspur Football and Athletic Co Ltd and Z1034030 for Tottenham Hotspur Foundation. Our Registered Office address is Bill Nicholson Way, 748 High Road, Tottenham, London, N17 0AP. The English company registration numbers are 1706358, 57186 and 5760570 respectively . Tottenham Hotspur Foundation is a UK registered charity with number 113725.

Collection of personal information

To access certain areas of the Site and the Shop, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (e.g. name and email address). By entering your details in the fields requested, you enable Tottenham Hotspur and/or our sponsors to provide you with the services you select. When you provide such personal information, you accept that we may retain your personal information and that it may be held by us or any third party that processes it on our behalf for the purposes of providing the information, goods or services which you have requested. Any third parties who process personal information on our behalf are required to maintain the confidentiality and privacy of the personal information that they process for us.

In addition, we may also collect personal information from you when you correspond with us (for example, when you send us e-mail communications or send letters to us). We also collect certain information automatically about visitors to our Site and Shop, as described in the section headed “Cookies” below.

Our use of personal information

We use the personal information we collect from you for the following purposes:

• To provide you with the information, goods or services that you have requested from us (including when you purchase items through the Shop and/or in relation to courses for which you have enrolled with the Tottenham Hotspur Foundation);

• To respond to your correspondence, so that we can reply to your enquiries and requests in an efficient and effective manner;

• To enable you to register with the Site and the Shop, and to administer records about your account with Tottenham Hotspur;

• To send you newsletters and information about products, services and promotions relating to Tottenham Hotspur, its sponsors and/or other third party partners, in accordance with your communication preferences; and

• To understand the interests of our Site and Shop visitors, so that we can continuously improve our Site and Shop offering.

We may also generate, use and disclose aggregated and/or anonymised information and statistics about our Site and Shop visitors for marketing and strategic purposes. However, no visitor will be individually identifiable from these aggregated and/or anonymised information and statistics.

Newsletters and marketing

Tottenham Hotspur, our sponsors and/or other third party partners, may use your personal information to contact you with information about products, services and promotions that we or they think may interest you. We will only do this, however, in accordance with your expressed marketing preferences (for example the marketing preferences you expressed during the registration process).

If at any time after registering, you would like to change your preferences and subscribe to, or unsubscribe from, any newsletters or direct marketing, you can do so by changing your preferences in the My Account page (at http://shop.tottenhamhotspur.com/myprofile.php) or by contacting us through the contact details listed below.

Updates and your rights

If you would like to update your records, please log-in to the Site and/or Shop and update your personal profile through the My Account facility (at http://shop.tottenhamhotspur.com/myprofile.php).

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. Please write to us at the address listed below should you wish to do so.

Please note that we are entitled to charge a small fee (currently £10) for providing you with copies of personal information we may hold about you.

Changes to this Privacy Policy

We reserve the right, at any time, to modify, alter, or update this Privacy Policy. When we do so we will publish the changes on the Site. If you do not agree to these changes, please do not continue to use the Site. If material changes are made to this Privacy Policy, we will notify you by placing a prominent notice on the Site. Any queries or comments about this Privacy Policy should be sent to us using the contact details listed below.


Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of your personal information. Your personal information will not be kept longer than is necessary for the purposes stated when you registered or in this Privacy Policy.

To further protect your credit, debit or charge card against use without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases . In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


Our Site and Shop uses cookies to collect certain information about our website visitors automatically. Cookies are small text files that store basic information that a website can use to track on-line traffic flows, recognise repeat site visits and record information about your on-line preferences. They often include an anonymous unique identifier that is sent to your browser from our Site and/or Shop, which is then stored on your computer's hard drive. Cookies do not attach to your system and damage your files but observe user behaviour and compile aggregate data that we then use in order to improve the Site and the Shop. We also use cookies to measure and optimise the effectiveness of advertising.

There are two broad categories of cookies – ‘first party cookies’ and ‘third party cookies’. First party cookies are cookies that are served directly by the website operator to your computer, and are used only by the website operator to recognise your computer when it revisits that site. Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.

This Site and the Shop serves only the following cookies to your computer:




More Information

Online Testing Cookie Cookies Starting With - op674 These cookies are used to test different layouts of pages to enhance your experience on the website.  
Preference cookie (a first party cookie) Not Used On Spurs Shop This cookie is used to remember your preferences for our Site and Shop and so allows us to customise our Site and Shop to your individual needs and interests.  
Memory cookie (a first party cookie) PHPSESSID
This cookie allows you to use our Site and Shop in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted between visits.  
Affiliate Tracking Cookie Webgains Affiliates We sometimes advertise on third party websites and these cookies give us information on how you found our website and which website you came from. This helps us identify which websites are sending us the best traffic and we reward them based on this.  
Remarketing Cookie Google Remarketing Cookie On some of our pages online we place tags to see what you are viewing. Using this information we use this in our online marketing to make sure that the ads you see around the website are relevant to what you have been viewing and are interested in.  
Google Analytics (a third party cookie) _utma
These cookies are set by Google, Inc. and are used to collect information about how visitors use our Site and Shop. We use this information to compile reports and to help us improve the Site and Shop. The cookies collect information in an anonymous form, including the number of visitors to the Site and Shop, where visitors have come to the Site and Shop from and the pages they visited. To see an overview of privacy at Google and how this applies to Google Analytics visit http://www.google.co.uk/intl/en/analytics/privacyoverview.html

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

You have the right to choose whether or not to accept cookies and to set your own cookie preferences on your computer. These preferences can be to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, by opting not to receive cookies at any time, certain features of the Site and Shop cannot be provided and so accordingly you may not be able to enjoy the Site and Shop to their fullest. All web browsers are different and to learn how to change your cookie preferences, check the "Help" menu of your browser.

For further information about cookies and how to control their use, please visit the following third party educational resources: www.allaboutcookies.org and www.youronlinechoices.eu.

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal information may involve the transmission of personal information on an international basis. Therefore, by browsing the Site and the Shop and communicating electronically with us, you acknowledge our processing of personal information in this way. However, we will endeavour to protect all personal information collected through the Site and the Shop in accordance with strict data protection standards.

Other websites

Our Site and Shop may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Contact details

If you need to contact us regarding our Privacy Policy or any other related issue please write to:

Tottenham Hotspur Limited
Bill Nicholson Way
748 High Road
N17 0BR

or email: personaldata@tottenhamhotspur.com



powered by PRIAM © 2014