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How To Return An Item

 

We would hope that you are delighted with any purchase that you make from us, however we appreciate that sometimes you will wish to return an item or entire order to us.

Please return the item/order to us in a new and unused condition within 31 days of purchase with the original packaging and labels/tags.

You just need to and fill out the form on the reverse of your invoice. Then put the item(s) in a parcel along with the form, sending it to the following address:

Tottenham Hotspur Mail Order
Unit 10
Kier Park
Ponders End Industrial Estate
East Duck Lees Lane
Ponders End
Enfield
EN3 7SR

If you have lost or destroyed your invoice you are able to download a copy of the form By Clicking Here

To speed up the returns process please enclose a cheque, postal order or your card details so we can take payment for the postage cost of sending out the replacement order. (For delivery rates please Click Here.)

For your own protection, when sending goods back for an exchange or refund please ensure that you obtain proof of posting and have adequately insured the goods using recorded delivery or special delivery. We cannot accept responsibility for returned goods if they are lost in transit on return to us.

Unfortunately we cannot accept personalised goods (such as printed replica kit), programmes, magazines, earrings and body bars for exchange or refund except in the case of faulty merchandise. In addition we will only accept Videos, DVDs & CDs back for return if they are unused and are still in their original packaging and the seal is unbroken.

 

Return In Store

If you live close to one of our stores our staff will be happy to return a product for you for either an exchange or a refund.

Please ensure that you provide proof of purchase (in the form of your invoice) and make sure that you are returning the goods within 31 days of purchase.

 

Return Via Mail Order Returns

If you have purchased a product from one of our stores and you would like to return it, you are able to do this by sending it back to our mail order returns department.

You just have to follow the normal instructions for a mail order return, making sure that you return the item(s) to us within 31 days of purchase with the receipt of purchase.

 

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