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Delivery Information

The rates listed below for Post and Packing includes documentation, insurance, packing materials and labour. An additional charge may be levied for deliveries of heavy or bulky items. You will be contacted if this applies to your order. 

UK Delivery

We aim to despatch standard delivery orders as soon as possible and to get them to you within five (5) working days (for standard delivery) but please allow up to ten (10) working days for delivery in the UK at busy periods. (such as kit launch and at Christmas). Please note we do not guarantee this service within 5 working days.

We also offer an express delivery* service. We aim to get any express orders to you within two (2) working days from the order day. This service is available for the UK only and if you live in a location that is detached from the UK mainland, please allow for slightly longer.

*When the order is placed before 12:00 we include the day of order as one of the 2 working days. If the order is placed after 12.00 the 2 working days start from the next day.

All delivery times are based on working days, which are Monday to Friday.

We cannot guarantee that our stated delivery times will be achieved for a small number of locations within the United Kingdom, such as some Islands. Please allow extra time for deliveries if you ordering from a location that is detached from the UK mainland.

Eire & Europe Delivery

European orders can take up to ten* (10) working days for delivery. Some orders may be delivered in several parcels to suit packaging requirements.

*For some countries this may vary depending on local postal services  

Rest of the World Delivery

Rest of the world orders can take up to fourteen* (14) working days for delivery. Some orders may be delivered in several parcels to suit packaging requirements.

*For some countries this may vary depending on local postal services

Export Deliveries

All orders for delivery to another country are accepted subject to customers checking with their local customs office that the goods delivered may be imported. Any penalty, duty or confiscation will be at the customer’s risk and responsibility. We do not accept any responsibility for any duty charges on goods by your customs office.

Personalised Goods/Made To Order Goods And Delivery Times

On some items such as personalised goods, please allow slightly longer for your delivery as the goods are made to order.

For other personalised items such as made to order rings and signed merchandise please allow up to 28 days for delivery (UK), 35 days (Europe) and 40 days (Rest Of World).

Pre-Orders And Delivery Times

The despatch time for an order is dependant on whether we have stock of the products that are contained within an order. If you purchased a pre-order item, the delivery times are counted from the date that we receive the stock*, not of the date of order.

On pre-order items, you will be individually charged for each parcel that is despatched from us. So for example if you order two items that are on pre-order you will be charged individually for each one if they are despatched at different times.

*Stock arrival dates are an estimate and are subject to change.

Bank Holidays and Delivery Times

Please be aware that bank holidays are not included as a working day so when ordering please take this into account.
  
If you have a question regarding the delivery information please contact the call centre on 0844 499 5007 or by email to mail.order@tottenhamhotspur.com. For delivery terms and conditions please Click Here